Sales Consultant & Customer Care Specialist

Our team accompanies guests at every step — from custom itinerary design, glamping reservations, and experiential tour coordination to attentive post-trip care.

Sales & Commercial Division

Tour Booking & Sales Advisory Department

Responsible for receiving consultation requests and building tailored experience programmes according toand hỗ trợ chốt lịch chuyến đi.

Chuyên viên Sales Tour Khách Lẻ & Gia Đình

Specialties & Gifts

OCOP Specialties & Gift Consultation

Dedicated consultation on authentic origin, gift packaging, and nationwide delivery for Ca Mau Blue Crabs, Wild Cajuput Honey, and Sun-Dried Snakehead Fish.

Hotline / Zalo OCOP Shop: 0966 779 088 (Nhánh 3)
Giao hàng: Nationwide (COD / VietQR)

Customer Care Division

Customer Care & Guest Support Team

24/7 dedicated support handling inquiries, GPS route guidance, itinerary adjustments, and post-trip guest relations.

Customer Support

24/7 Support Hotline Operators

Promptly receiving booking requests, verifying room availability, coordinating schedule modifications, and addressing inquiries immediately.

Phone hotline & Zalo Official support
Real-time navigation & route guidance
Operating hours: 24/7 daily

Journey Coordinator

Journey Support Specialists

Proactively contacting guests before arrival with travel directions, weather forecasts, suggested attire, and arrival welcome logistics.

Itinerary reminders & GPS coordinates
Personal gear & luggage recommendations
Coordinating with local guides upon arrival

Guest Relations

Feedback & Guest Relations

Attentively listening to guest impressions after their stay, resolving feedback, and extending special appreciation offers for future visits.

Guest satisfaction follow-ups
Exclusive OCOP specialty vouchers for return guests
Dedicated loyalty member care

Connect With Us

Need Tour Advice or Booking Support?

Our Team Sales and Chăm sóc Khách hàng Cà Mau Eco luôn sẵn sàng hỗ trợ Quý khách mọi lúc.

Call +84 966 779 088 Message on Zalo tư vấn